What information do we collect?
We collect two kinds of information about our users:
1 Non-personal information such as IP address (the location of the computer on the Internet), pages accessed and files downloaded. This helps us to determine how many individuals use our sites, how many people visit on a regular basis, which pages are most popular and which pages are least popular. This information doesn’t tell us anything about who you are or where you live, it simply allows us to monitor and improve our service.
2 Personal information such as name, postal address, telephone number, email address, date of birth (where appropriate), card or bank details, information about your interests and hobbies etc. We collect this information only in connection with specific activities, such as registration or membership requests, product purchases, feedback, donations, competition entries etc. The information is either needed to fulfil your request or to enable us to provide you with a more personalised service. You don’t have to disclose any of this information to browse the sites. However, if you do choose to withhold requested information, we may not be able to provide you with certain services.
How is the information used?
We will use the information you provide to us to:
Fulfil your requests, for example applications for membership, donations, competition entries, participation in campaigns and provision of information
Process sales transactions, donations, or other payments and verify financial transactions
Handle orders, deliver products and communicate with you about orders
Provide a personalised service to you when you visit our websites e.g. by customising the content and/or layout of our pages for each individual user
Record any contact we have with you
Prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf
In aggregate (and therefore anonymously) to profile your use of the websites and carry out research on our users’ demographics, interests and behaviour to help us gain a better understanding of how our users navigate and use the websites, and to enable us to improve our service to you
Provide you with information which we think may be of interest to you, as explained below:
As well as using personal information to fulfil requests, we also like to keep our supporters informed about Howard Guest and Company’s activities, campaigns and promotions or about updates to our sites. In addition, we sometimes contact our supporters with offers from companies that benefit Howard Guest and Company and may be of interest.
By entering any Howard Guest and Company competition you will generally be agreeing to receive mailings, emails or text messages from Howard Guest and Company. In other situations, when submitting your personal information, you will be given the option not to be included in mailings or other contacts from Howard Guest and Company or other organisations (whether by post, email or other electronic messaging, telephone or fax). If you don’t want to receive this information, simply follow the instructions shown.
If you do agree to receive this information (whether by entering a competition or otherwise), and later decide that you no longer wish to be contacted, you can let us know by using the opting out facility on emails or via firstname.lastname@example.org.
If we contact you by email or text message, each time you receive a message you will also have the option to decline to receive further information from us in that manner.
We may use other companies to provide services on our behalf, including packaging, mailing and delivering purchases, answering customer’s questions about products or services, sending postal mail, emails and text messages, analysing data and processing credit card payments. We will only provide those companies with the information they need to deliver the service and they are prohibited from using that information for any other purpose. We require all such companies to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.
We may disclose aggregate statistics about our site visitors, customers and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.
We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Howard Guest and Company, the site or its visitors.
Except as indicated above we will not use or transfer this data to any third parties without your prior permission.
Our sites contain links to other sites. We cannot be responsible for the privacy policies and practices of other websites, even if you access them using links from our websites. We recommend that you check the policy of each site you visit.
In addition, if you linked to our websites from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
The Company places a great importance on the security of all personally identifiable information associated with our supporters, customers and users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. We use secure server software (SSL) to encrypt financial information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
If for any reason you suspect that your credit card has been used to make an inaccurate or incorrect transaction through this website, please advise us at the earliest opportunity by email to email@example.com providing us with the details. We will investigate and arrange a refund as necessary.
Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you should be able to change your browser to prevent that. You should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this should then give you the opportunity to decide whether to accept it. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web.
personalise the sites to your requirements and avoid lengthy registration/personalisation on each occasion
Identify who you are and to access your account information
Estimate our audience size and patterns
Ensure that you are not asked to register twice
Control how often visitors see similar ads
Track preferences and to improve and update our websites
Track the progress and number of entries in some of our promotions and contests
Further information about cookies can be found at the Interactive Advertising Bureau’s website www.allaboutcookies.org or at Out-law’s site www.aboutcookies.org.
Where is the information stored?
Information which you submit via this website is sent to a computer located in the United Kingdom. This is necessary in order to process the information and to send you the information you have requested. Information submitted by you may be transferred by us to our other offices and to other reputable third party organisations as referred to in this Policy and these may be situated outside the European Economic Area.
Your acceptance of this Policy
Any personal information submitted via our websites is treated in accordance with the Data Protection Act 1998. To find out more about your entitlements under this legislation, visit the Information Commissioner’s website: www.dataprotection.gov.uk/ or read the Act online at: www.hmso.gov.uk/acts/acts1998/19980029.htm.
If you would like to review or revise information you have previously provided to us online, you may do so by contacting the Data Protection Officer at the address below.
You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you, please write to: Howard Guest and Company Limited, St John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS.